Tag

#incidents

2 posts

Apr 5, 2026·5 min read

The Okta Device Trust Lockout: How a Windows Update Ring Gap Took Down 50 Users

Several weeks after we enforced Okta Device Trust across our Windows fleet, 50 users couldn't log in on a Monday morning. The cause was an Intune update ring that hadn't done what we thought it had.

mdmoktaintuneincidentsit-ops

Feb 5, 2026·4 min read

Stop Writing Postmortems by Hand. Claude Does It in 30 Seconds.

A P1 incident ends. Everyone is exhausted. Now you have 24 hours to write a structured postmortem. Here's the tool I built so that part takes 30 seconds instead of two hours.

incidentspostmortemautomationclaudeit-ops